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Privacy Policy

Robert Malcolm Ltd ("we", "us") respects your privacy and values the information you share with us.

1. How we collect your information

When you use our website or interact with us, we may collect personal information about you. This personal information may include but is not limited to your name and contact details, your region, device information (such as operating system version), location information, log information (such as IP address) and information that you provide to us through our contact and enquiry forms, our newsletter signup, or when you register for and use our professional account area.

We may collect and store information (including personal information) locally on your device, using your browser and application data caches, in software (such as customer relationship management software), in the cloud, in offline backups and in hard copy.

2. Cookies

Like many companies, we sometimes use "cookie" technology on our website. A "cookie" is a small summary file containing a unique ID number which is stored on your computer by your browser. The cookie tells us whether you've visited the website before or if you are a new visitor. The cookie doesn't obtain any personal information about you or provide us with any way to contact you, and the cookie doesn't extract any information from your computer. We use the cookie to help identify the website features in which you have the greatest interest, such as the flooring ranges and products you view, so that we may better personalise your experience of the website.

We also use cookies to collect anonymous data from and about users of the website, including for analytics and digital advertising purposes such as remarketing. Platforms used by us for collecting such data may include Google Analytics, Google Ads and Meta (Facebook) advertising tools. The data collected is encrypted and does not include any personally identifiable information.

If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.

3. Links to other websites

Our website may contain links to other sites, including the websites of our retailers, suppliers and flooring brand partners. We make no representations or warranties as to the privacy practices of any site operated by a third party and are not responsible for the privacy policies of such other sites.

4. Security

We care about protecting the security of your personal information, and we have implemented security procedures to protect the personal information which you provide to us via our website, including storing information on restricted access systems, keeping our website software up to date and restricting access to information to staff who have a direct and legitimate need to access it. However, no method of transmitting or storing electronic data is ever completely secure, and we cannot guarantee that such information will never be accessed, used or released in a manner that is inconsistent with this policy.

5. For what purposes do we collect, hold, use and disclose your personal information

We use your personal information to:

  • respond to your enquiries, including product enquiries and requests to find a retailer;

  • set up and manage professional accounts, and give account holders access to trade resources on our website;

  • send you our newsletter and market products which may be of interest to you, where you opt in to us doing so;

  • respond to any issues you raise with us regarding our products or services;

  • analyse and improve our products, services and website; and

  • facilitate our internal business operations, including fulfilment of any legal requirements.

We will take reasonable steps in the circumstances to check that the personal information we collect, use or disclose is accurate, complete, relevant, not misleading and up to date.

6. What happens if we cannot collect your information

You are not required to provide us with your personal information. If you do not provide us with your personal information, some or all of the following may happen:

  • we may not be able to respond to your enquiry, set up a professional account for you, or provide our products or services to the same standard or at all;

  • we may not be able to provide you with information about products that you may want, including information about new ranges or promotions; or

  • we may be unable to tailor the content of our website to your preferences, and your experience of our website may not be as enjoyable or useful.

7. When do we disclose your information

We will never sell, rent or trade your personal information.

We may share your personal information with third parties if doing so is for or directly related to the purposes for which you have provided the information to us, where required or permitted by law or where you give us your permission to do so.

We may share your information with:

  • our retailers and stockists, where doing so helps connect you with a supplier for the products you have enquired about;

  • any parties necessary to provide you with access to our website and external IT service providers to assist in ensuring the security of our computer network is maintained;

  • your authorised representatives or your legal advisers (when requested by you to do so);

  • credit reporting bodies or fraud checking agencies;

  • our professional advisers, including our accountants, auditors and lawyers;

  • government and regulatory authorities and other organisations, as required or authorised by law; and

  • our marketing partners.

8. Access and correction

You are entitled to request access to your personal information that we hold and, if necessary, to request correction of that information. If you wish to access your personal information that we hold, please contact our Privacy Officer at office@robertmalcolm.co.nz or 03 366 9839.